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Privacy Policy


We respect your privacy and appreciate your trust in us. In this Privacy Policy we explain who we are, for what purposes we can use your data, how we treat it, who we share it with, how long we keep it, as well as ways to contact us and exercise your rights.

Your data will be handled by  Viseucaps  with the NIF: 177150823, Porto, Portugal,  henceforth, it is responsible for the processing of personal data in compliance with the General Regulation on Data Protection.

For questions related to the treatment of your personal data, please contact us via the following Email:


Why do we need your information?

We will treat your personal data for customer management and marketing purposes.  The information you provide us is only intended to provide you with a service more suited to your characteristics and needs. As such, and for the purposes of delivering orders and Customer Support contacts, we hereby inform you that your contact details and address will be transmitted to transport companies and subcontracted service providers for the performance of the services contracted by their customers. We will process your data to send you information about products and services. This data processing will only be carried out with your consent, given at the time of registration. If you consent, you will receive marketing communications via email and SMS. 

Consent to the processing of personal data for direct marketing purposes may be revoked at any time.  Your data will be kept until you want to delete it.

All information and personal data requested will be for use by Viseucaps  in the processing of your order, use in marketing campaigns, awards or newsletters, in order to provide a better service to the user. The filling out of surveys is completely voluntary, and these are processed automatically to improve services and statistical data.

In compliance with the provisions of Law No. 67/98 of 26 October, Protection Law  of personal data, the User may at any time exercise their rights of access, rectification  and/or cancellation of your data. The personal data collected may be transmitted to recognized third parties for direct marketing purposes.


If you do not want your data to be provided to third parties, just contact us indicating your name, surname, address and customer number, to the e-mail:
The personal data of users/clients of this site will be treated in accordance with the Portuguese Protection Commission  of Data.




The user has the right to protection  of your personal data. 
Viseucaps  respects the users' right to information on the collection and processing of their personal data. 

Viseucaps, as the controller of personal data, determines the purposes and means by which your personal data are processed, including all security measures. Viseucaps  guarantees that personal data are processed in Portugal in a correct manner  and lawful and in accordance with good practice.
In the processing of data that can identify you personally, direct  or indirectly, we apply the principle of strict necessity. 
For this reason, this website is designed so that the use of your personal data is minimal and does not exceed the original purpose for which they were collected and/or processed. We do not reveal your identity when the purpose for which your personal data is being processed may be obtained through anonymous information. 

This Privacy Policy is intended to provide you with all the information you need to understand our privacy practices. However, if you have any questions regarding our privacy practices and this Privacy Policy, you may submit your questions via email:


To exercise your personal data protection rights or whenever you have any questions about the use we make of your personal data,  contact us via email:

If you are dissatisfied with the way we use your personal data or with our response to your request to exercise your rights, you can complain to the National Data Protection Commission (CNPD) – Address: Rua de São Bento, 148 – 3º , 1200-821 Lisbon – Telephone: +351213928400 – Fax: +351213976832 – Email: .  



we adopt  security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access and against other illegal forms of data processing, as provided for in this Privacy Policy. 

However, Viseucaps  can not guarantee that the adapted security measures  for protection  this website and the transmission of data and information through this website will prevent or exclude any risk of unauthorized access or loss of data. It is advisable that your computer is equipped with software devices that protect it from transmitting and receiving data (such as up-to-date antivirus systems), and that your browser takes the appropriate measures to ensure security in data transmission.



The Viseucaps website  uses automatic data collection systems such as cookies. 
A "cookie" is a device transmitted to an Internet user's hard drive. Although cookies do not contain intelligible information, they allow us to link an Internet user to their personal information. 
Cookies are distributed by our servers and no one can have access to the information contained therein. 
Only  Viseucaps has access to the information collected by cookies, collectively and anonymously, in order to optimize its services and those of this website for the user's needs and preferences and so that the preparation of the web pages is personalized. 
Cookies used at Viseucaps  they are encrypted with a private key to which only platform administrators have access.

Acceptance of our automatic data collection procedures and the use of cookies is necessary to take advantage of the many features and services offered through this website, including the purchase of products. If you set your browser to block or delete cookies, we cannot guarantee that you will have access to all features and services offered through this website (for example, your computer may not be able to display the image of the product you are trying to purchase). 
We will use cookies for functions such as browsing the catalogue, purchasing products online and providing services reserved for registered users.


Functionality and quality analysis

We believe that we have a legitimate interest to analyze the functionality of the Platform and the degree of user satisfaction, as we understand that the processing of this data is also beneficial to you because the purpose is to improve the user's experience and offer a more quality service. By using our website, you are consenting to the use of analysis platforms in this regard, which are Smartlook  and  Google Analytics.

Applicable law

These general conditions and all emerging disputes that are related to these general conditions, including their validity, use of the website or any purchase on the same shall be governed by Portuguese law.

Change of Privacy Policy

Viseucaps  You have the right to change this Privacy Policy at any time. 
The customer is subject to the principles and terms in force on the date of his order, unless the law or competent authority imposes any change to them.
We recommend that you visit this page regularly to be aware of any changes to these pages.



All images and photographs on the Viseucaps website  . Its use or use without prior authorization is subject to judicial intervention.


Dispute Resolution  Online

The Online Dispute Resolution website is an official website run by the European Commission dedicated to helping consumers and merchants resolve their disputes out of court.

Online Dispute Resolution
  European Commission

Lisbon Consumer Conflict Arbitration Center

Vale do Ave Consumer Conflict Arbitration Center/Arbitration Court

CIAB – Consumer Information, Mediation and Arbitration Center (Consumption Arbitration Court)

CNIACC – National Center for Information and Arbitration of Consumer Disputes

Coimbra District Consumer Conflict Arbitration Center

Algarve Consumer Conflict Information, Mediation and Arbitration Center

Porto Arbitration and Consumption Information Center

European Platform for Online Dispute Resolution

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