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Terms and conditions

Cap Factory

1. Right not to accept the order or cancel the purchase
2. Security
3. Prices
4. Product Shipping and Delivery
5. Delivery Inspection
6. Return Information
7. Availability
8. Order Process
9. Applicable law
  Change  terms and conditions
11. Online Dispute Resolution
12. Promotions

13. Hobbies

General Aspects

Using the Site automatically gives you the status of User and implies the full and unreserved acceptance of all the provisions included in the Terms and Conditions, in the version in force at each time you access the Site. If you do not fully accept any of the established conditions, you should not access/use our Site. By consulting, using or downloading the content of the Site, you undertake to respect the conditions set out in this document.
The User will be able to use the Site, without the need for any registration. However, some of the Site's features may be registration dependent.


Site Features

Registered User

In order to access more features, the User may register on the Site.
The User must fill in a form, in which, in addition to optional elements, the following data must be indicated:
- First and last name;
- E-mail address;
- Keyword.

All information provided by the User must be correct and true. The User must update the information provided, whenever it undergoes any changes. The User is solely responsible for any false, incomplete or incorrect statements made and for the damage they may cause to the company or third parties, with the information provided.
We will not be responsible for any damages arising from the improper or negligent use of the password defined by the User to access his/her account. The User must ensure the confidentiality of the respective password.


Account Features

The Registered User will have access to a personal area, with the data provided at the time of registration.
Through registration, the User will be able to access their account data and proceed with their alteration or permanent deletion. You can consult your orders, returns and communications with the company.


Product Catalog (Online Store)

On our website are available the products marketed by Viseucaps   with VAT number 177150823. The information about the products presented on the Site is only intended to provide a brief informative summary for the best convenience and information of the visitor.
We take all reasonable steps to ensure that the information and data contained on the Site are accurate and up-to-date when they are entered into the Site. However, the update or correction of this information is not guaranteed. We make no warranty, express or implied, as to the accuracy or completeness of any information (including information about goods and services) included on the Site.
We reserve the right to change, delete or move any information on the Site at any time without notice.

Users expressly accept and acknowledge that:
- The photographs presented on the Site are for illustrative purposes only, Users should consult detailed information about the products and their characteristics/specifications;
- The displayed price is the recommended price, however, there may be spelling errors for which we cannot guarantee the supply if this is the situation;
- We will make every reasonable effort to include accurate and up-to-date product information on the Site. However, we cannot guarantee this;
- We do not guarantee the existence in stock of items included on the Site, nor do we assume responsibility for discontinued items.


Personal data and data security

Please see our Privacy Policy and Cookie Policy .

Intellectual property

Unless otherwise stated, the contents of the website, text, graphics, photographs are copyrighted to the company, and their use, for commercial purposes or not, is prohibited.


Limitation of Liability

The User will be responsible for the content of the information sent or transmitted to the Site.
The User is aware that the use of the Site may not be 100% secure, with the possibility that the information sent/received may be intersected  by unauthorized parties, the company not being responsible for failures in the security of communications and not assuming any responsibility for the misuse of your information by third parties.
The User acknowledges that access to and use of the Site may be interrupted and that the information on the Site may contain bugs, errors, technical failures, problems or other limitations. The Site may contain links to other electronic pages  or be accessed through other websites. The company cannot be held responsible for them, namely for the control of content, availability, operability or performance.
To the maximum extent permitted by law, the company excludes any liability, direct or indirect, for the use of the Site.


Final dispositions

In case of violation of these Terms and Conditions, we reserve the right to take any and all actions legally provided for. Furthermore, we reserve the right, at our discretion, to terminate access to or use of the Site, with or without notice to the User.
The Terms and Conditions of use of the Site are regulated in accordance with the laws in force.
If any provision described herein is found to be illegal, void, or for any reason unenforceable, that provision will be eliminated or reduced by law, not affecting the validity and enforceability of the remaining provisions.
We reserve the right to change these Terms and Conditions without prior notice. The User is bound by the version of the Terms and Conditions at the time of use, so we recommend that you consult them periodically.


The total or partial reproduction of any images or contents of this website, by electronic, mechanical, or other means, including copying, prints or screenshots, is not allowed, without express written permission by Viseucaps  .  For this purpose, request permission.

By accessing and using this website, as well as purchasing products or services contained therein, you agree to its terms of use. The conditions may be updated without prior notice, and we therefore recommend that you visit this page regularly to be aware of any changes to them.

Access to this website is of a temporary nature, reserving the right to withdraw or change services without prior notice, as well as restricting access to some areas without a defined period of time. 

Viseucaps  it is not responsible for possible failures in the internet network, although it may check whether the interruption of service provision, due to the need to carry out conservation, maintenance or any type of alteration in the computer network. It does not contain any features that may in any way harm the system or device that the user may be using, and any malfunction, damage, loss or other costs that the user may incur, arising from the use of this site, are due sole responsibility and borne by the user.

Orders can only be placed  per  over 18 years of age, pledging to provide true data that will allow you to successfully process and deliver said order.

These general terms and conditions of sale exclusively regulate the offer, transmission and acceptance of orders placed.  among consumers  from Viseucaps
These conditions are only applied on the Viseucaps website  and cannot be applied to physical stores.


Right not to accept and cancel the order

Viseucaps  reserves the right to refuse any order for any reason. We also reserve the right to cancel any purchase in the following situations, without liability for any damages or costs:

  • The product is no longer available/in stock (payments will be returned);

  • Billing information is not correct or verifiable;

  • The transfer for payment of the order was not received by us  within 5 working days after acceptance of your order;

  • Order susceptible to fraud;

  • If we think you are a reseller;

  • There is an error in the price quote;

  • Unable to deliver to the address provided.




O  Viseucaps website  uses the most advanced security technology among the available encryption platforms.
Your payment information will be encrypted from the moment you enter, until your transaction
  processed and will not be stored on a public server. Although we use encryption software, the security of information and payments transmitted over the Internet or via e-mail cannot be guaranteed. 

  shall not be liable for any damage suffered as a result of the use of electronic means of communication including, but not limited to, recurring damage from failures or delays in the delivery of electronic communications, intersections  or manipulations of electronic communications  by third parties or by computer programs used for communications or virus transmission. 
The entire Viseucaps website is protected by Secure Socket Layer 3 (“SSL v3”) certificates.



The prices of the products displayed on the website contain/include the Added Value (VAT). Shipping charges are applied per order. The exact price of the shipping fee will depend on the country where your order will be delivered.
Prices are all quoted in euros. Please note that changing the country of delivery may have an influence on prices due to shipping costs.

Total price

The total price specified in the final order menu includes taxes and shipping costs.  


Price changes

The prices of the products presented on the website are subject to change. Viseucaps  reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.


Pricing errors
Our website is updated
  with extreme care, however it is possible that the price information on the website may contain errors. Viseucaps  does not commit to the offer and reserves the right to cancel your order should such an error occur.


Product Shipping and Delivery

Once the order has been shipped, the customer will receive a confirmation email, the assigned shipping number and a link so that they can follow up on the order on the CTT website  and track the order online upon receipt  The shipment confirmation email may not return any results. In fact, shipping information may take up to 24 hours after receipt.  of the shipment confirmation to be updated on the CTT website. In the event of an anomaly on the CTT website, ViseuCaps is not responsible for following up on the order.
Orders are delivered from Monday to Friday, with the exception of local or national holidays, to the address indicated by the customer when placing the orders.  

Delivery Inspection

Upon delivery, you should check the packaging and the product shipped in order to check for any damage. If you find that the products are damaged, you should not accept delivery of the order, which must be returned immediately. The Viseucaps online store  will refund the amounts paid for the order and transport as soon as, in its warehouse, it receives and completes the return process.
The order is considered accepted if, after receiving the order, it is not returned within 15 days.


Return Information

If your return is justified by the existence of a defect in the ordered products, Viseucaps  will bear the costs of shipping and return and in accordance with the product analysis made by the brand. If your return has been made for reasons other than the justified existence of a defect in the ordered products, we will not carry out  reimbursement of shipping costs. 

Refunds will be made based on the method of payment. If the customer performs  payment by ATM reference, the customer must give their bank details to our Customer Support, at the time of starting the return process. This indication is necessary for us to refund the money to your account. The customer will receive a refund after the product(s) have been returned and processed.
For additional information on the returns process see our Returns section.



The fulfillment of all orders placed on our website is subject to availability. Viseucaps  tries to ensure that all items offered for sale on the site are in stock. However, we reserve the right not to accept any orders or cancel orders already confirmed for products that no longer have stock. In this case, we will inform the customer of this fact and proceed to refund the amount paid.

Order Process

Viseucaps  does everything possible to ensure that the photographs of the products presented on the site are as close as possible in terms of color. However, color is a factor.  it depends on each monitor and its settings. In this sense, we cannot guarantee that your monitor will reflect  the actual color of the product.

All measurements are approximate, however we make every effort to ensure they are as accurate as possible.

We take the necessary precautions to ensure that all details, descriptions and prices of the products presented on the website are correct. However, we reserve the right to refuse orders where product information was incorrectly  published, including prices and promotions.

Refusal of orders may also be the result of other reasons such as:
- Product out of stock.
- Inability to obtain payment authorization.
- Fraudulent orders.

If there is any problem with your order, you will be contacted immediately by us.
We do everything in our power to keep your order and payment details secure. But, we cannot be held responsible for any loss you may suffer if a third party gains unauthorized access to any data you have provided when accessing or ordering from our website.

It is possible to cancel orders that have not yet been shipped. If you have received an order and wish to return it, please see our section on Returns.

Viseucaps  may change prices without prior notice. All prices do not include  VAT (where applicable) at the legal rate in force.
After completing your online order, an email will be sent to the address provided by the customer for this purpose, with confirmation of receipt of your order.
All order dispatch is made in the name of Viseucaps.

Applicable law

These general conditions and all emerging disputes that are related to these general conditions, including their validity, use of the website or any purchase on the same shall be governed by Portuguese law.

Change of Terms and Conditions

Viseucaps  you have the right to change these Terms & Conditions at any time. 
The customer is subject to the principles and terms in force on the date of his order, unless the law or the competent authority imposes any change to them.
We recommend visiting this page regularly to be aware of any changes to these pages.


Dispute Resolution  Online

The Online Dispute Resolution website is an official website run by the European Commission dedicated to helping consumers and merchants resolve their disputes out of court.

Online Dispute Resolution
  European Commission

Lisbon Consumer Conflict Arbitration Center

Vale do Ave Consumer Conflict Arbitration Center/Arbitration Court

CIAB – Consumer Information, Mediation and Arbitration Center (Consumption Arbitration Court)

CNIACC – National Center for Information and Arbitration of Consumer Disputes

Coimbra District Consumer Conflict Arbitration Center

Algarve Consumer Conflict Information, Mediation and Arbitration Center

Porto Arbitration and Consumption Information Center

European Platform for Online Dispute Resolution


The Promotions  they are valid only for the time they are displayed on the website, unless otherwise stated. Viseucaps  respects the established offers/promotions. If there are errors or mistakes in spelling, prices or others in the information, Viseucaps  reserves the right to cancel any purchase and sale entered into under such errors.

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